FAQ

Shipping

If you choose for International Normal shipping your item will arrive in 2-14 days after receiving the tracking code.
For ‘more developed’ countries such as the UK, USA, France, Holland, Belgium etc. the items usually arrive between the 2 and 7 days.
If you live in a country such as Bahrain, Sweden, Italy, Ireland your item will arrive between the 10 and 15 days.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you place an order of more than € 75, shipping is free in the Netherlands. If your order is less than € 75 we’ll have to charge € 5.95 shipping per order in the Netherlands. A different shipping address inside the Netherlands does not cost you anything extra. If your shipping address is outside the Netherlands or Belgium, we will have to charge €10,95 shipping costs.

Return Policy

We ask that you carefully try on all gear indoors. Do not remove tags or lose packaging. If your item doesn’t fit or simply does not meet your expectations, place it in original packaging, Request and fill out the return sheet and send it back. We will take care of the rest.

To make sure the item you return is in brand new, re-sellable condition our Returns Department check for the following:
Any signs of wear, this includes but is not limited to: grass stains, dirt, markings of any kind, odors or scuffs.
All apparel must have it’s original tags attached. Without tags, exchanges or returns will not be accepted.

What items are not eligible for exchange or return?

Customized jerseys: This includes jerseys with your personal name and/or number. All customized jerseys with your own name are ineligible for exchanges or returns.
Any item purchased using a Promo code or received as a gift from GetFloes
Customized/team items, club/team orders, large quantity orders cannot be returned.

How do I return Merchandise?

Once you have confirmed that the item you wish to exchange or return is eligible and you have filled out the return sheet enclosed in your order you can send the item(s) back to the address (we will send you the address). You can use the carrier of your choice, shipping cost to us is your responsibility. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost on route. We do not accept CODs or packages marked “Bill Recipient”.

Defective items:

All items we receive here have gone through extensive quality control inspections by their manufacturers which means we rarely receive defective items. If you receive a defective item in any form, just let us know and we will replace the item in no time, after we received the defective one. Our shoes, balls, jerseys and all other equipment are subjected to the tough and rigorous nature of the game and therefore the wear and tear of these items is inevitable.

When do I receive my refund?

Refunds are processed 2-3 business days after we receive and inspect your package.
Refunds are made in the same form as the original payment received.
You will receive an email when your refund is processed.